Refund & Cancellation Policy

Effective Date: 09/05/2026

At Akalpam, customer satisfaction is important to us. Please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

To request cancellation:

• Contact our support team immediately after placing the order.

Once shipped, orders cannot be cancelled.

2. Refund Eligibility

Refunds or replacements may be provided only in the following cases:

• Wrong product delivered
• Damaged product received
• Leaking or broken packaging
• Expired product received
• Order not delivered

3. Non-Refundable Situations

Refunds will not be applicable for:

• opened or used products
• taste preferences
• minor packaging variations
• Incorrect orders placed by customers

4. Refund Request Process

To request a refund:

• Contact customer support within 24 hours of delivery
• Share:
  • order ID
  • product images
  • issue details

Our team will verify the request before approval.

5. Refund Timeline

Approved refunds are generally processed within:

7–10 business days

The amount will be credited to the original payment method.

6. Replacement Policy

In eligible cases, Akalpam may provide:

• replacement product
  OR
• store credit
  instead of a monetary refund.

7. Cancellation by Akalpam

Akalpam reserves the right to cancel orders due to:

• stock unavailability
• payment issues
• suspicious transactions
• operational limitations

In such cases, full refunds will be processed.

8. Contact Support

For refund or cancellation assistance, customers may contact us through the official contact details available on the website.